Terms of Service

1. Definitions

• Service Provider -Mercato Ops, based in Warsaw, Poland, operating the website at openmercatostudio.pl.
• User -any natural person, legal entity, or organisational unit using the website.
• Website -the website available at openmercatostudio.pl and its subpages.
• Services -implementation, consulting and maintenance services provided by Mercato Ops, including Open Mercato system implementations (CRM, ERP, B2B Commerce), system integrations, data migrations, training, and post-implementation support.

2. Scope of Services

Mercato Ops provides the following services:

• Open Mercato CRM implementation -sales pipeline configuration, customer records, process automation.
• Open Mercato ERP implementation -order workflows, stock management, production, invoicing.
• Open Mercato B2B Commerce implementation -ordering portals, product configurators, custom pricing.
• Integration with external systems (ERP, accounting, warehouse, e-commerce platforms).
• Data migration from existing systems.
• User and administrator training.
• Post-implementation technical and maintenance support.

The detailed scope, timeline, and conditions of each implementation are defined individually in the contract with the client.

3. Terms of Website Use

• Use of the website is free of charge and does not require registration.
• Users agree to use the website in compliance with applicable law and these Terms.
• It is prohibited to submit unlawful content, including content that infringes the rights of third parties.
• The Service Provider endeavours to keep information on the website current and accurate but does not guarantee its completeness or accuracy.
• A web browser with JavaScript and cookies support is required for proper use of the website.

4. Intellectual Property

The content of the website - including text, graphics, layout, logos, and source code - is the intellectual property of Mercato Ops or third parties and is protected by copyright law.

• Copying, distributing, or modifying website content without the Service Provider's written consent is prohibited.
• The name "Open Mercato" and related graphics are protected by law.
• Intellectual property rights to solutions developed during implementation are governed by the implementation contract.

5. Liability

• The Service Provider is not liable for damages resulting from the use of the website in a manner inconsistent with these Terms or applicable law.
• The Service Provider is not liable for interruptions in website availability caused by technical failures, maintenance, or force majeure.
• Liability for implementation services is limited to the terms specified in the individual contract with the client.
• Information presented on the website (including pricing) is for informational purposes and does not constitute an offer within the meaning of the Polish Civil Code.

6. Complaints

Complaints regarding the website or services may be submitted:

• By email to: kontakt@openmercatostudio.pl
• By post to: Mercato Ops, Warsaw, Poland.

A complaint should include a description of the issue, the date it occurred, and the expected resolution. The Service Provider will process complaints within 14 business days of receipt and inform the User of the outcome by email or post.

7. Changes to These Terms

The Service Provider reserves the right to amend these Terms. Changes take effect upon publication on the website. The Service Provider will announce significant changes through the website. Continued use of the website after changes are published constitutes acceptance of the amended Terms.

8. Governing Law and Dispute Resolution

These Terms are governed by Polish law. Any disputes arising from the use of the website or services shall be resolved by the court having jurisdiction over the Service Provider's registered office, subject to mandatory consumer protection provisions.

9. Contact

For matters related to these Terms, please contact us:

• Email: kontakt@openmercatostudio.pl
• Address: Mercato Ops, Warsaw, Poland
• Phone: +48 799 299 299