Open Mercato Implementation Pricing

A typical Open Mercato implementation is 8-10 weeks from signed contract to working system. A simple CRM implementation for a small team can be done in 4-6 weeks. Larger implementations with lots of integrations — up to 14 weeks. We always give you a specific go-live date in the contract so you can plan around it.

Open Mercato implementation Starter from EUR 3,500, Business from EUR 8,000. Enterprise — we quote individually after discussing scope. Most of our clients end up in the EUR 6,000-15,000 range for an implementation. Book a call and we'll have a quote ready within 24 hours.

Yes. Open Mercato encrypts data in transit and at rest, data is stored on EU servers, and the system is fully GDPR-compliant. You have full access to the source code — you can review it, commission a security audit, or host it on your own infrastructure. There are no hidden data transfers outside the EU.

We don't leave you on your own. Depending on the package, you get 1-12 months of post-implementation support included. During that time we fix bugs, answer questions, help with configuration, and train new employees. After that period, you can move to an ongoing service agreement with guaranteed SLA or manage things yourself.

Yes, data migration is included in every Open Mercato implementation. We migrate from Salesforce, HubSpot, SAP, Excel, and other CRM/ERP systems — basically anything you can export data from. Before migrating, we show you a sample of the transferred data so you can verify everything looks right. The whole process is zero-downtime — your old system runs until the moment we switch over.

Absolutely. Most of our clients don't have in-house IT. We handle the entire implementation from A to Z — configuration, training, support, hosting. Your people just need to know how to use a browser, we take care of the rest. And if you do have an IT person, we're happy to work with them and transfer system knowledge.

Three reasons. First, you own your data and code — Open Mercato is open source, no vendor lock-in. Second, you don't pay escalating per-user licence fees — with 20 users, Salesforce costs over EUR 7,000 per year in licences alone. Third, we can customise literally every element of the system to match your processes. Salesforce gives you their system on their terms. An Open Mercato implementation gives you your system.

Yes, Open Mercato is 100% open source. In practice, this means: full visibility into the source code, no licence fees, ability to host on your own servers, no vendor lock-in, and an active developer community. If you ever want to switch implementation agencies or develop the system yourself — you can do that without any restrictions. You only pay for implementation work and support.

Yes, we integrate Open Mercato with popular accounting systems including Xero, QuickBooks, Sage, FreshBooks, as well as Polish systems like Optima and Symfonia. Integration covers automatic synchronisation of invoices, contacts and payments. If your system has an API — we'll connect it. If it doesn't — we'll find a workaround through file export/import.

Yes. Open Mercato has a responsive interface that works in any mobile browser on phones and tablets. A sales rep in the field can check client history, update a deal status, or add notes from their phone. No app installation required — just a browser.

We train on the live system with your real company data, not slides. Depending on the package, you get 2-5 training sessions. Each is about 1.5 hours and is recorded — your team can revisit the recording at any time. We train administrators and end users separately because they have different needs. New employees can learn from recordings or book an additional session.

Yes. Open Mercato supports multiple currencies (PLN, EUR, USD, GBP and others) with automatic exchange rate conversion. The system is multilingual — the interface is available in English, Polish, German and many other languages. If you have an international team or foreign clients, everyone can work in their own language.

Yes, automation is one of the most important elements of every implementation. We configure automatic lead assignment to sales reps, overdue follow-up notifications, automatic invoice generation, order approval workflows and much more. Every automation is tailored to how your process actually works — we don't force you into pre-built templates.

There's no technical limit. Open Mercato is built on modern architecture that scales with your business. We have clients with 5 users and with 200+. You don't pay per-user licence fees like with Salesforce or HubSpot — that's one of the main advantages of open source. Cost depends only on server infrastructure, which you can scale as needed.

Yes, that's a very common scenario. Many of our clients start with an Open Mercato CRM implementation and add ERP, Commerce, or additional integrations a few months later. The system is modular — each module works independently and connects to the others without additional integration work. This means you don't have to spend everything at once.

Yes. Open Mercato has a built-in AI assistant that helps with daily work in the system. You can ask questions about your data in natural language, request record updates, generate summaries and reports. The assistant understands the context of your data and can perform operations on it after user confirmation. It's like having an extra team member who knows your entire system.